Scope & Who We Are
This policy covers information collected through our booking systems, websites, customer support, in-venue interactions, coaching programs, events, and affiliated services operated by Creek Sports Club.
Data We Collect
- Identity & Contact: name, phone, email, identifiers for account/profile.
- Booking & Usage: court reservations, check-in/out, program enrollments, cancellations, no-shows.
- Payment: amount, method/last4 or token from payment processor (we don’t store full card data).
- Communications: messages, support requests, feedback, incident reports.
- Device & Technical: IP, device/browser metadata, cookie identifiers, analytics events.
- Venue Security: CCTV footage and access logs where lawfully operated (see CCTV section).
How We Use Your Data
- Provide and administer bookings, memberships, programs, and customer support.
- Operate our venues safely and fairly (including eligibility, time management, and incident handling).
- Process payments, prevent fraud, and manage accounts.
- Send service messages (booking alerts, schedule changes, policy updates).
- Improve services via analytics, quality assurance, and facility planning.
- With consent (where required), send marketing about offers, events, or services; you can opt out anytime.
- Comply with law and enforce our terms and venue policies.
Legal Bases
Depending on your location, we rely on one or more of the following: performance of a contract (e.g., bookings), legitimate interests (e.g., site safety, basic analytics), consent (e.g., marketing), and legal obligations.
Payments
Payments are handled by third-party processors. We receive limited information (e.g., success status, amount, last4 or token) for reconciliation and support. For card details and security, please refer to the payment processor’s own privacy notices available at checkout.
CCTV & Venue Security
To maintain a safe environment, certain venue areas may be monitored by CCTV in accordance with applicable law. Footage is retained for a limited period and accessed only by authorized personnel for security, incident investigation, or legal purposes.
Data Retention
We keep personal data only as long as necessary for the purposes above, including accounting, dispute resolution, security, and legal compliance. Retention periods vary by data category and legal requirements.
Your Rights
Subject to local law, you may have rights to access, correct, delete, or port your data; to object to or restrict certain processing; and to withdraw consent (for consent-based processing). We will respond to valid requests within applicable timeframes. If we cannot fulfill a request due to legal obligations, we’ll explain why.
Security
We implement technical and organizational measures to protect personal data (e.g., encryption in transit, access controls, audit logging). No method is 100% secure; please use strong, unique passwords and notify us of any suspected account compromise.
International Transfers
Where cross-border transfers occur (e.g., to cloud providers), we use appropriate safeguards as required by law (such as contractual terms) to protect your information.
Children
Our services are intended for general audiences. Where junior coaching or youth programs are offered, we collect guardian contact details and necessary participant information only for program administration and safety.
Changes to this Policy
We may update this policy from time to time. Material changes will be highlighted on this page or communicated through service messages.
Contact Us
For privacy requests or questions, please contact our support team at the venue or via the contact options listed on our website. We’ll reply as soon as possible.